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RETURN POLICY

Last Updated: June 3rd, 2026

At EGWU RECORDS (“we,” “our,” or “us”), customer satisfaction is important to us. This Return Policy outlines the conditions under which returns, exchanges, and refunds may be processed for products purchased through our website.

By making a purchase from EGWU RECORDS, you agree to this Return Policy.

1. DEFINITIONS

For the purpose of this Policy:

  • Customer means any individual or entity purchasing products from EGWU RECORDS.
  • Physical Products include vinyl records, CDs, apparel, accessories, promotional merchandise, and other tangible goods.
  • Digital Products include music downloads, digital media, downloadable content, and other electronically delivered products.
  • Defective Product means a product received damaged, faulty, incomplete, or materially different from the product ordered.
  • Return Request means a formal request submitted by a customer seeking a refund, replacement, or exchange.

2. ELIGIBILITY FOR RETURNS

Physical products may be returned if:

  • The return request is submitted within 14 calendar days of delivery.
  • The item is unused and in its original condition.
  • The item remains in its original packaging.
  • Proof of purchase is provided.

We reserve the right to refuse returns that do not meet these requirements.

3. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

  • Digital downloads
  • Downloadable music files
  • Gift cards
  • Promotional items marked as final sale
  • Customized or personalized merchandise
  • Opened audio media where prohibited by applicable law

Exceptions may apply where required by law.

4. DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product:

  • Notify us within 7 days of delivery.
  • Provide photographs and a description of the issue.
  • We may offer:
    • Replacement
    • Exchange
    • Refund
    • Store credit

We reserve the right to inspect claims before approval.

5. REFUNDS

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Payment method used

Shipping charges are generally non-refundable unless the return results from our error.

6. RETURN SHIPPING

Unless the return results from our error or a defective product:

  • Customers are responsible for return shipping costs.
  • Customers assume responsibility for items until received by EGWU RECORDS.

We recommend using a trackable shipping service.

7. EXCHANGES

Eligible items may be exchanged subject to inventory availability.

If a replacement item is unavailable, a refund or store credit may be offered.

8. REGULATORY COMPLIANCE

EGWU RECORDS operates in compliance with applicable consumer protection laws, including relevant provisions of Nigerian consumer protection regulations where applicable.

Nothing in this Policy limits any statutory rights available to consumers under applicable law.

9. CONTACT FOR RETURNS

EGWU RECORDS

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]

SHIPPING POLICY

Last Updated: [Insert Date]

This Shipping Policy explains how EGWU RECORDS processes, ships, and delivers products purchased through our website.

1. DEFINITIONS

For purposes of this Shipping Policy:

  • Business Day means Monday through Friday, excluding public holidays.
  • Order Processing Time means the period required to verify, prepare, package, and dispatch an order.
  • Delivery Time means the estimated transit period after shipment has been dispatched.
  • International Orders means shipments outside Nigeria.
  • Local Orders means shipments within Nigeria.

2. ORDER PROCESSING

Orders are generally processed within 1–3 Business Days after payment confirmation.

Processing times may be extended during:

  • Public holidays
  • Promotional periods
  • Product launches
  • High-order volume periods
  • Circumstances beyond our reasonable control

Orders are not shipped on weekends or public holidays unless otherwise stated.

3. DELIVERY AREAS

EGWU RECORDS currently ships to:

  • All states within Nigeria
  • Selected international destinations

Delivery availability may change without notice.

4. LOCALIZED DELIVERY TIMES (NIGERIA)

Estimated delivery times within Nigeria:

LocationEstimated Delivery Time
Lagos State1–3 Business Days
Abuja (FCT)2–5 Business Days
Port Harcourt2–5 Business Days
Major Urban Centers2–7 Business Days
Rural or Remote Areas5–14 Business Days

Delivery estimates are not guarantees and may vary based on local logistics conditions.

5. INTERNATIONAL DELIVERY TIMES

Estimated international delivery periods:

RegionEstimated Delivery Time
West Africa5–10 Business Days
Africa (Outside West Africa)7–15 Business Days
Europe7–21 Business Days
North America7–21 Business Days
Asia-Pacific10–25 Business Days
Other Regions10–30 Business Days

Customs processing may affect delivery timelines.

6. SHIPPING FEES

Shipping costs are calculated based on:

  • Delivery location
  • Package weight
  • Package dimensions
  • Shipping method selected

Applicable shipping fees will be displayed at checkout.

7. CUSTOMS, DUTIES, AND TAXES

For international shipments:

  • Customers are responsible for applicable customs duties.
  • Customers are responsible for import taxes and governmental fees.
  • EGWU RECORDS is not responsible for delays caused by customs authorities.

8. LOST, DELAYED, OR DAMAGED SHIPMENTS

While we strive for reliable delivery:

  • We are not liable for delays caused by third-party carriers.
  • We are not liable for delays caused by customs inspections.
  • We are not liable for force majeure events.

Customers should report lost or damaged shipments promptly.

9. ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

EGWU RECORDS is not responsible for:

  • Incorrect addresses
  • Incomplete addresses
  • Failed delivery attempts due to customer error

Additional shipping fees may apply for redelivery.

10. COMPLIANCE WITH NDPR (NIGERIA DATA PROTECTION REGULATION)

EGWU RECORDS processes shipping and delivery information in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

Shipping-related personal information may include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Delivery instructions

This information is collected solely for:

  • Order fulfillment
  • Delivery services
  • Customer support
  • Legal and regulatory compliance

We only share necessary information with authorized logistics providers and service partners required to complete deliveries.

Personal data is handled securely and retained only for as long as reasonably necessary to fulfill our business and legal obligations.

11. FORCE MAJEURE

EGWU RECORDS shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Labor disputes
  • Transportation disruptions
  • Public health emergencies
  • Telecommunications failures

12. POLICY CHANGES

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on our website with a revised “Last Updated” date.

13. CONTACT INFORMATION

EGWU RECORDS

Email: info@egwurecords-shop
Phone: +2348102448699
Website: www.egwurecords.shop
Address: 4 Olatunji Akinsanya, Gbagada Phase 1

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